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If you are experiencing unusual page or widget loading behavior, it is recommended that you do a page refresh that bypasses your cache.

Step 1: Refresh the page (with bypass cache)

Depending on the device and browser you are using, different key actions will need to be used to force the browser to reload the page and skip the cached content.

On Windows or Linux: Press Ctrl + F5.

On Mac: Press Command (⌘) + Shift + R.

Step 2: Close your browser completely

Make sure your browser is fully closed before continuing.

  • Click the X in the top-right corner of the browser window
  • Make sure all browser windows are closed
  • Unpin your browser from your taskbar (you can later pin it again)
  • If needed, press Ctrl + Shift + Esc to open Task Manager and ensure the browser is not still running

Step 3: Restart your device

If the issue still persists, try restarting your device. This can help clear temporary system issues.

Step 4: Unpin Classroomscreen as a Web App

When updates are applied, they may not come through properly if Classroomscreen is installed or pinned as a web app. Unpinning or removing the installed app can help ensure the latest version loads correctly.

If you have pinned Classroomscreen to your taskbar on Windows (Chrome/Edge), please unpin or uninstall the Classroomscreen web app.

  • Right-click the Classroomscreen icon in your taskbar
  • Select “Unpin” or “Unpin from taskbar”

If this does not solve the issue:

  • Open the app
  • Click the three dots (⋮) in the top-right corner
  • Select “Uninstall Classroomscreen” or “Remove app”

Still not working?

If you have tried the above and still do not have a solution, please clear your cookies.

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